Video Delivery Timing
Quality takes time. And, while post-production editing is tedious and time consuming, it is critical to delivering high-quality video. And Premium Videos are especially time consuming to edit and produce. This is because merging each camera angle (splicing) into one seamless video, and adding and then re-adding arrows each time the camera pans or zooms, takes an exceptionally long time in order to deliver high-quality results; otherwise there are a lot of mistakes and/or sloppy splicing/merging in the final video.
So, typical turnaround time is 3 to 4 weeks after payment is received (although it can be much sooner than that if you order Standard videos AND place your order by 12PM noon the immediate Tuesday after a trial completes).
If a fast turn-around time is critical, you'll want to order Standard videos, since the turn-around time on Premium videos will typically be 2 to 3 times longer than that for Standard videos due to the extreme amount of time needed to edit Premium videos.
Situations Where Turnaround Time Will Be Longer Than 4 Weeks
1. Ordering >5 Days After A Trial
Add on an additional 1 week to the typical turnaround time if you place your order 5 days (or longer) after a trial has finished. This is because videos are edited in batches to enable an efficient work flow, both of which are necessary to minimize overall turnaround time.
2. Paying By Check
Add on an additional 1.5 weeks to the typical turnaround time if you'd like to pay by check. This is because a special trip must be made to deposit your check and then it must first clear in our account before we can add your order to our video processing queue.
3. Flash Drive Delivery of Videos
Add on an additional 2 weeks to the typical turnaround time if you'd like your videos delivered via the US Post Office. If you'd like the fastest possible delivery of your videos, utilize the standard video delivery method of digital download (scroll down for delivery methods).
Videos are processed (and delivered) in the order in which payment is received.
So, there may be a 1 to 2 week difference between when you receive our videos and when someone else from your same trial receives their videos. Also, if you happen to see videos posted on social media from a trial that took place after your trial, and you haven't received your videos yet, that's because payment was received for those video orders before your payment was received (meaning, they were ahead of you in the video editing queue). So, please keep all of this information in mind before following up on the status of your outstanding video order(s).